Privacy Policy

1. What information we collect

When you contact us or use our services, we may collect the following types of information:

• Your name
• Email address
• Telephone number
• Postal address (where relevant)
• Information relating to your enquiry or event (e.g. wedding date, venue)
• IP address and browsing data (via website analytics)

2. How we collect information

We may collect information when you:

• Fill in a contact form on the website
• Get in touch with us via email or phone
• Make a booking or enquiry about our photography/videography services
• Browse our website (via cookies and analytics tools)

3. How we use your information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotes
• To deliver our services
• To manage bookings and communicate with you about your event
• To improve our website and customer experience
• To comply with legal obligations
• We will never sell or lease your personal information to third parties.

4. Lawful basis for processing

We process your personal data on the following legal bases:

Contract: To provide a service or respond to a request before entering into a contract

Legitimate interests: For running and improving our business and website

Consent: Where you have given specific permission (e.g. marketing emails)

Legal obligation: Where required by law

5. How long we keep your data

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements. For example, client information related to bookings may be kept for up to 7 years for tax and business records.

6. Your data protection rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data

7. Cookies and analytics

This website uses cookies to enhance your browsing experience and collect anonymous analytics data (such as Google Analytics) to help us understand how visitors use the site.

You can control cookie settings via your browser.

8. How we protect your information

We are committed to ensuring your information is secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the data we collect.

9. Third-party links

Our website may contain links to other websites. Once you have used these links to leave our site, please note that we do not have control over external websites and cannot be responsible for the protection and privacy of any information you provide to them.

10. Contact us

If you have any questions about this policy or how your data is handled, please contact:

Hocus Phocus
Email: bookings@hocusphocus.co.uk
Website: www.hocusphocus.co.uk